In order to test our solutions we decided to first have people we knew look at our solutions . After they drove through the garage and made their way to the destination we interviewed them on their thoughts.
After testing people we knew we decided to ask others entering and exiting the garage what they thought about the signage as well. We wanted to interview both people who knew what the project was and those who didn’t, so that we could get a full overview of impressions both from people being told to look and analyze the signage and those just passing through.
For the most part we heard very similar things from users after the first test. The most common issue we found users had with the original solutions testing was visibility. Both those who were on the look out for the signs and those who were not had problems seeing certain markings. The biggest visibility problems were with the markings in the road and on the staircase, as people noted they were hard to see or just overall unnoticeable.
People Also noted it would be very helpful to add signs that indicated lanes to help find parking. Most mentioned how the signs already in the garage directing between floors were okay, but that there was no noting to differentiate one lane of parking from the other and that got confusing.
Almost everyone we talked to noted that they really liked the markings around the elevators in the circulation tower, and that while they were very simple markings they helped one orient themselves between floors along with the help of the directory on the wall.
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